| Our pricing policy is designed to protect both you and Marrakesh Voyage in the event something unforeseen prevents you from traveling with us. * Please note that by sending Marrakesh Voyage LLC your payment, and the signing of this contract, you agree to our terms & conditions. a) Payment If you are making your reservation: 6 months+ before departure: Deposit: 30% of the total amount is required for reservation Balance is required 30 days prior to your arrival in Morocco Less than 6 months before departure: 50% deposit of the total amount is required Balance is required 30 days prior to your arrival in Morocco Less than 30 days before departure: Payment is due in full upon reservation b) Cancellation Policy We must receive a document in writing/email to inform us about your cancellation. • Cancellation more than 60 days prior to your arrival date to Morocco: 30% of the trip cost is not refundable. • Cancellation more between 30 days and 59 days prior to your arrival to Morocco: 50% of the trip cost is not refundable. • Cancellation less than 30 days prior to your arrival date to Morocco: 75% of the trip cost is not refundable. • Cancellation less than 15 days prior to your arrival date to Morocco: 100% of the trip cost is not refundable. Our pricing policy is designed to protect both you and Marrakesh Voyage in the event something unforeseen prevents you from traveling with us. Responsibility Statement Marrakesh Voyage accepts responsibility for ensuring that the holiday you booked with us (land only) is supplied as described in this brochure or within your customized itinerary, and the services offered are at a reasonable standard. (Accommodations, transfers, car and driver, guide and certified guides for cities) Complaints In the event of any dissatisfaction with any service provided by the Company, the matter MUST be reported immediately to the organization concerned (i.e. Hotel Manager, Agents, etc.) so that immediate action can be taken to remedy the problem. After the fact, the matter must be referred, in writing, to the Company within 10 days of the client’s return. (Your driver/guide can act as your agent assistant for any problem while you are traveling around the country! Please report any problems can to him immediately.) Itinerary Changes While In Morocco Should you decide to deviate from your planned itinerary during your trip, any additional expense resulting from such an action must be paid directly to those providing the service. No Refund Will Be Considered For Unused, Pre-booked Accommodation. Cancellation or Delay of Aircraft or Other Transportation We do not accept liability for any additional costs you may incur as a result of delays or cancellation of international or domestic flights, or any other transportation for any reason beyond our control. We regret that it is not possible to recover the cost of unused, pre-booked accommodation or service. Any additional costs involved in such a delay are to be met by the client. If the delay is caused by technical problems, the airline will normally provide airport meals and accommodation where necessary. However, if caused by bad weather, strikes, traffic control, etc., the airline will seldom offer any compensation as the delay is outside their control. Travel Insurance Customers are required to provide for themselves all necessary insurance against personal injury, loss, damage, theft, cancellation, delay, etc. Although we will do everything possible to ensure your safety and enjoyment during your stay, Marrakech Voyage is not liable for any personal injury or loss incurred while visiting Morocco. We recommend highly that you purchase travel insurance. Sample travel insurance plan offered through Schedule of Coverage Maximum Benefit Amount (Per Person) Up to: Trip Cancellation – Up to Your Trip Cost* Trip Interruption – Up to Your Trip Cost* Emergency Medical/Dental Coverage – $10,000 Emergency Medical Transportation – $25,000 Baggage Coverage – $1,500 Baggage Delay – $500 Travel Delay – $500 Travel Accident – $25,000 E-Mail: Journey@Morocco-Travel-Agency.com |
